Return Policy
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
You may return any item purchased from TREBLAB within 30 days after delivery if it does not meet your expectations.
We accept returns of products purchased from TREBLAB Official selling channels. If the product was purchased from an unauthorized seller, please contact them directly.
To return the product, please contact TREBLAB Customer Care choosing Support section → Contact Us → Choose Product Model → Return Product.
- •Refunds are issued to the original payment source.
- •If the return isn't covered by the TREBLAB Warranty statements, we refund item cost and taxes.
- •A non-defective item return may incur up to 20% restocking fee depending on the condition of the returned item.
- •Additional custom fees for Non-US returns are the responsibility of the customer.
Process: Support → Contact Us → Choose Product Model → Return Product
Our Customer Care Agents may ask you to destroy or return the product depending on the reason for your request.
- •We accept the proof of destruction via email (a picture or a short video)
- •As soon as we receive the confirmation, we will proceed either with the item replacement or with the money refund
- •In case of a refund, your purchase will be refunded within 1-5 business days
- •Depending on the initial marketplace and payment method, it will appear at your account within 1 to 10 business days
- •Our Customer Care will provide you with the prepaid shipping label along with the instructions of how to use it
- •As soon as the item is delivered to our warehouse, it will be inspected within 7 business days
- •After the full inspection we will proceed either with the item replacement or with the money refund
Using a prepaid shipping label to return your item to TREBLAB is easy! This label contains all the information about your order and return destination to make it easy for you!
The return shipping is prepaid (i.e. you will pay no postage upfront) and free for all U.S. based customers.
- Contact our Customer Care team to get the label: Support section → Contact Us → Choose product model → Return Product.
- Complete detach and enclose the return form with your item along with all original materials, such as the parts and paperwork that were included in your shipment.
- Cover or remove all original shipping labels if you are returning your item in the original package.
- Affix the pre-paid label directly to the outside of your return package.
- Drop off your package at any USPS drop box, local Post Office or postal location (including your own mailbox).
- Do not use the box/package that weighs more than it's mentioned on the shipping label. If for some reason the parcel can't be sent with pre-paid weight, be ready to pay additional postage due at a post office when sending the parcel back.
- Since January 1, 2019 carriers have changed their "Dangerous Goods" labeling requirements. All parcels with products that contain batteries must have "Dangerous Goods" label. The label will be provided along with the return shipping label.
- The label is valid for 20 days only. Please use it in a timely manner; otherwise, it will be automatically voided.
- We do not provide shipping labels for international orders. Non-U.S. based returns may be subject to additional custom fees which are the responsibility of the customer.
If you used the provided shipping label to return your item(s), it will have a tracking number to check the return process.
Once your return has been completely processed, you will receive a confirmation email letting you know that we have processed your return along with the amount you have been refunded.